Now Hiring - Senior Account Manager in Dayton, NJ

Senior Account Manager

Impact XM develops solutions for virtual and live events. We are looking for a Senior Account Manager to join our team.

A Senior Account Manager is responsible for maintaining and growing profitable revenue for assigned Impact XM clients as it relates to their Experiential Marketing portfolios. A Senior Account Manager supports Impact XM Account Directors on the strategic aspect of the client relationship and manages tactical aspects of project deliverables. The Senior Account Manager takes all appropriate and necessary actions to ensure clients regard Impact XM in high esteem and have significant confidence in the support provided.

RESPONSIBILITIES:

Implementation:

• Support and provide leadership regarding the management of your assigned clients Experiential Marketing portfolio
• Serve as the lead Account Manager and primary point of contact with Impact XM clients contact on project deliverables as it relates to Account Management
• Engage Global Estimating when required and support estimating efforts where appropriate
• Prepare high-level written correspondence and proposals to clients & client leadership
• Prepare workback schedules and project plans, communicate action times to supporting personnel, monitor adherence to deadlines
• Possess mastery level operational knowledge of Impact XM systems, tools & processes as it relates to project workflow, engage and manage effectively
• Drive collaboration with Impact XM Fulfillment Centers, Operational departments & personnel to ensure project deliverables are completed effectively and efficiently
• Collaborate with Impact XM Field Services to effectively manage required show services and schedule Installation & Dismantle labor for your projects
• Observe deadlines, prioritize workload and operate under limited time constraints
• Manage approval processes and ensure all solutions follow abide the show specific rules & regulations
• Act as liaison between clients, agencies, appropriate 3rd parties and all Impact XM departments
• Work effectively and demonstrate respect for colleagues at all levels and consistently contribute to a positive work environment
• Proficient in Microsoft Office in order to prepare client correspondence, proposals and presentations
• Utilize IXM systems to document and communicate project details, activities, and actions

Account Management:

• Able to manage multiple large clients (each +$500K annual revenue)
• Ability to manage projects simultaneously from start to finish (from creative development, to proposal approvals, to implementation, to reconciliation)
• Consistently demonstrate ability to support problem-solving efforts when challenges or concerns arise
• Recognize and support development of new business opportunities with existing clients
• Build and maintain relationships with the clients that we support
• Elevate new prospect opportunities to sales leadership
• Proactively contribute ideas to projects and regularly make recommendations to client contact and Account Director on how to strengthen our relationships
• Drive internal brainstorming sessions by offering ideas on project deliverables
• Participate in capabilities presentations, sales presentations, pitches and proposal generation for existing client base and prospects
• Clearly represent their client’s needs, while guiding internal teams with their knowledge and insights of the client and the client’s business throughout the project life cycle, from concept development through delivery and final billing
• Manage all account related needs including, but not limited to:

• Travel approximately 30% of the time, supporting client deliverables; global travel may be required
• Exceptional time management and reporting

Financial Responsibility / Management:

• Ability to forecast client financial activity with Impact XM on a 12-month rolling calendar
• Maintain and update project information, including financial within Impact XM systems
• Demonstrate project and meeting fiscal responsibility
• Monitor and ensure consistent delivery of 40% gross margin on average
• Responsible for estimating repeat projects; working with Global Estimating on new builds, large activations or specialty projects
• Ensure all costs/ items are accounted for within Impact XM systems, client quotes, proposals and invoices
• Review all invoice drafts for accuracy prior to billing
• Follow-up directly with client, as required, to resolve unpaid invoices in a timely fashion
• Contribute & develop regular business review reports with Account Director & Sales Leadership

Leadership:

• Identify areas of personal expertise and share learnings with Global Account Management
• Train and develop individual skill set, expanding client services, business and marketing expertise
• Coach Account Managers & Account Coordinators in areas of expertise
• Resolve problems / conflicts within organization where appropriate
• Complete all work and responsibilities with minimal supervision and direction

REQUIREMENTS & SKILLS:

• Bachelor's degree (B.A. or B.S.) from four-year college or university; and 2+ years’ experience as an Account Manager or similar experience successfully executing projects and programs and/or training; or equivalent combination of education and experience.
• Passionate about working with people and be customer-centric
• Experience in the face-to-face experiential marketing or a creative solutions based agency
• Thrives in an entrepreneurial and independent environment
• Is impervious to limits or roadblocks
• Embodies flexibility, open-mindedness and receptivity
• Actively works out solutions
• Identifies something valuable in being part of a team and ability to effectively collaborate
• Effective communication skills are required: including the ability to make effective and persuasive presentations; prepare written documentation including proposals, quotations and letters; maintain accurate and complete client and project files
• Ability to develop excellent rapport with existing and prospective clients
• Demonstrates a good “business sense”
• Exhibits the ability to multi-task, sell, and operate under severe time constraints and deadlines
• Good organization, detail and follow-up skills are required with the ability to manage and reset priorities in a rapidly changing environment
• Solution oriented
• Pharmaceutical experience, including an understanding of additional processes and requirements, a plus
• Global and digital experience are highly desired

About Impact XM

Impact XM is a global event and experiential marketing agency that empowers brands to power business—and has nearly 50 years in business to prove it. From events, exhibits and environments to digital engagements and consumer activations, we create experiences that connect brands and consumers in a meaningful way. This ensures we live up to our name by making a positive impact on people’s lives and our clients’ business.

OUR BRAND – What We Believe

Passion

is Paramount – We love what we do, take pride in doing it and celebrate what we accomplish.

ABC

Always Be CURIOUS – We explore the possibilities, discover innovative solutions, and learn from experience.

We>Me

Collaboration and transparent communication creates our best work.

Trust

is Earned – We are defined by our actions and held accountable to our co-workers, clients, and outcomes.

Respect

is Given – We understand, acknowledge, and appreciate the perspective and actions of others.

Impact XM Benefits

Impact XM offers a comprehensive benefit package including: Medical, Dental, Vision, Life, AD&D, LTD, RRSP & DPSP for Canadian Employees/401(k) for US Employees, Flexible Time Off and Holiday pay as well as competitive salaries and the opportunity for growth within our exciting industry.